Customer Service

Kérastase Afterpay FAQ's

Question

What is Installments by Afterpay?

Answer

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Question

How do I use Installments by Afterpay?

Answer

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Question

Where can I use Installments by Afterpay?

Answer

Installments by Afterpay can only be applied to purchases made on www.bhebert.com.

Question

Can I use Installments by Afterpay if I’m an international customer?

Answer

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Question

How does the payment schedule work?

Answer

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Question

Where can I find common questions about payments?

Answer

Check out the Afterpay Payments FAQ.

Question

When will my items be delivered if I use Installments by Afterpay?

Answer

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Question

Is there a limit to how much I can spend on a single transaction?

Answer

Yes, transaction value on www.bhebert.com must be over $35.

Question

What products are not eligible for purchase using Installments by Afterpay?

Answer

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Question

How do I return or exchange an item purchased using Installments by Afterpay?

Answer

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Question

Where can I find out more about Afterpay?

Answer

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs , terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly.